Refunds may be requested by phone more than 30 days before your visit with a 10% cancellation fee. If you purchased Spot Refund Guarantee, cancellations made within 30 days and up to 3 days before your visit are 90% refundable by contacting Spot. Without Spot Refund Guarantee, this reservation is non-refundable within 30 days of your visit. All change and cancellation deadlines are based on 5:00 PM CST. Weather does not change our cancellation policy.